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Induct your volunteer - Follow the easy steps for a successful engagement



The aim of induction is to help your volunteer become familiar with the mission, values and works of The Salvation Army and feel welcomed into the organisation and their role.

Volunteer Induction Checklist

Volunteer Handbook V4 (1MB)

Volunteer sign in sheet

Name tag for volunteers (Horizontal Template)

Name tag for volunteers (Vertical Template for lanyard)

Volunteer Authority to Drive form

  1. Download an Induction Checklist for both yourself and the volunteer to fill in and sign.
  2. Specify a support person/s with whom the volunteer can gain orientation and go to for help within the role. By discussing aspects of the organisation, the role, the building, health & safety and investing time now, you will set the foundation for a fruitful volunteer relationship.
  3. Give the Volunteer a Handbook. Helps a volunteer gain, familiarity with the organisation and an understanding of expected performance & behaviour, learn how to stay safe and provide the volunteer a framework of what to do if they have any concerns or are no longer able to volunteer. Speak to your Divisional Volunteer Resources Coordinator if you would like printed copies of the handbook ready to give out!
  4. Print a name tag. This is an important tool in helping the welcoming process. Word templates are supplied in both horizontal and vertical formats for badges and lanyards.
  5. Collect signed Volunteer Agreement

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Orientation involves showing the volunteer the facilities, introductions to other collegues and casual discussion of formal and informal rules. Some areas to include:

  • Point out the tea room, toilets, notice boards
  • Discuss general house keeping procedures
  • Parking, any assigned spaces
  • Work area
  • Introduction to staff and other volunteers
  • Evacuation procedure
  • First aid kit, First aid officer
  • Unspoken rules or assumed knowledge, such as coffee mugs etc.

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Conduct any training that is required to perform the role.

Make sure the volunteer has everything they require. This may include logins and passwords, keys, and documents. Check that they are able to access these items by themselves.

After assessing for yourself whether the volunteer has everything they need for their role, ask them how they are feeling. This demonstrates you value their contribution and creates a safe space for them to seek clarification.

Before a volunteer can begin their work, there are a few mandatory training modules to be completed upon their induction. 

Access to LEARN - contains the online modules for all workers needing to access training or record completion/participation.

Role profile

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Legal considerations

The risks listed below could occur while a volunteer is in their role, but effective mitigation of these risks begins with a thorough induction process. Read the Management Handbook pg 33 for ideas to minimise the risks below

Risk: someone could take legal action against TSA because of the actions of a volunteer.

Risks around confidentiality, discrimination, misrepresentation

Risk: a volunteer could take legal action against TSA

Risks around intellectual property

VR Management Handbook V2

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The best time to set expectations is at the induction stage.

Review the Managing Performance steps so you can use the Above, Below and On the Line langauge to describe expectations.

managing performance