Performance gaps is when a volunteer is not meeting expectations. For example, not acting in line with the Code of Conduct and/or not fulfilling the duties of their role profile.
Where there is a performace gap, be mindful to find the balance between compassion and accountability.
Identify the root reason the volunteer is ignoring, breaking or is otherwise unable to meet expectations and then take appropriate action - firmly, professionally, creatively and compassionately.
Ask compassionately and firmly - Are these expectations understood? Is there a reason why these are not being met? Ask people what they need.
Below the line Examples