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Index

Doorways CSS - Emergency Relief Handbook

Section 2: TSA Emergency Relief Delivery

2.1 Introduction to Doorways Philosophy 
- 2.1.1 What is Doorways
- 2.1.2 Doorways Guiding Principles
- 2.1.3 Doorways Key Features
- 2.1.4 Doorways Social Inclusion Principles

2.2 Definitions of Emergency Relief (ER) Services
- 2.2.1 TSA Definition of Emergency Relief (ER) Delivery
- 2.2.2 ACOSS Definition of Emergency Relief
- 2.2.3 DSS Definition of Emergency Relief

2.3 ER Delivery Unique to The Salvation Army
- 2.3.1 Integration of Corps and Soical Programs
- 2.3.2 Innovation TSA "Value Add" ER Supports

2.4 Operational Delivery of Emergency Relief
- 2.4.1 Who is Likely to request ER Assistance? 
- 2.4.2 Who is eligible to receive TSA ER Assistance? 
- 2.4.3 SAMIS (Service and Mission Information System)
- What is SAMIS
- CSS/ER Staff SAMIS Data Entry Responsibilities 
- SAMIS - ER Reporting to DSS directly from SAMIS
- How to register as a User on SAMIS (SAMIS Log-On)
- How to access SAMIS Home Page
- Contacting SAMIS Team
- Accessing SAMIS Training 
- 2.4.4 What services come under Emergency Relief Funding?
- 2.4.5 Difference between ER Material Aid and ER Intensive Assistance
- 2.4.6 Difference between ER Intensive Assistance and Case Management 
- 2.4.7 Case Management Services Overview
- 2.4.8 Reportable Assistance Types - Difference between ER and CM
- 2.4.9 Doorways Integrated Emergency Relief Service Delivery
- 2.4.10 Financial Counselling Services - Overview
- 2.4.11 No Interest Loans (NILS) - Overview
- 2.4.12 Positive Lifestyle Program (PLP) Overview
- 2.4.13 Corps and Doorways CSS/ER Sites - Integrated Service Delivery 
- 2.4.14 ER Early Intervention Strategies
- 2.4.15 ER Assistance for TSA Staff and Volunteers
- 2.4.16 ER Assistance for Vulnerable Migrants
- 2.4.17 CSS/ER Site Service Coverage Area

2.5 Site Specific Delivery of Emergency Relief
- 2.5.1 Site Operations Guide
- TSA Client Charter 
- 2.5.2 ER Worker Alerts
- Alert 1. Confidentiality
- Alert 2. Staff Police Checks and Working with Children Checks
- Alert 3. Mandatory Reporting
- Alert 4. Provision of ER Assistance for Staff and Volunteers
- Alert 5. ER Conflict of Interest Considerations
- Alert 6. Privacy Notice Client Distribution 
- Alert 7. When is it Mandatory for TSA ER workers to refer a client to a Finacial Counsellor
- Alert 8. ER Assistances where clients must provide doucmentation (evidence)
- 2.5.3 Welcome to Site - Meet and Greet Option
- 2.5.4 ER Triage Options
- 2.5.5 ER Client registration (including Privacy Notice)
- Client Registration Process:
- 2.5.6 Intial ER INtake Assessment principles
- 2.5.7 Client Assistance - Guidance for ER Workers
- Level of ER Assistance per client $$$
- ER Worker Discretionary Assistance ($) Limits
- Frequency of ER Assistance per client $$$

2.6 ER Assistance Types
- 2.6.1 Client ER Assistance Forms - Record of Assistance provided
- Process: Recording Client Assistance
- 2.6.2 Material Aid - Financial $ Vouchers
- 2.6.3 Material Aid - Other Vouchers
- 2.6.4 Material Aid - In-kind
- 2.6.5 Food Parcels (Purchased/Food Bank and/or Donated Food)
- 2.6.6 SecondBite 
- 2.6.7 Salvos Stores ER Assistance
- 2.6.8 TSA Thrift Shop Assistance for ER Clients
- 2.6.9 Telstra Bill Assist Vouchers
- 2.6.10 OneSight Vouchers
- 2.6.11 Single House Burnout Assistance
- ER Worker Guidance on Processing Single House Burnout Assistance
- 2.6.12 Christmas Cheer Client Assistance
- 2.6.13 Assistance - Local Merchant Vouchers
- 2.6.14 Assistance Advice - Restricted usage of Cheques to provide ER Client assistance

2.7 Other Reportable ER Assistance Types
- 2.7.1 Referral - Internal / External 
- 2.7.2 Client Referral Form
- 2.7.3 Referral Process - (Doorways Integrated ER Service Delivery Model)
- 2.7.4 Referral to ER Case Management
- 2.7.5 Referrals to Financial Counselling (Internal and External)
- How to find a Financial Counsellor (External Referral)
- When is it Mandatory for TSA ER workers to refer a client to a Financial Counsellor
- 2.7.6 Referrals to NILS (No Interest Loans) - Internal and External
- 2.7.7 Postive Life Style Program - Internal Referral
- 2.7.8 Advoacy - ER Assistance
- 2.7.9 Information and Advice - ER Assistance
- 2.7.10 Education and Training - ER Assistance Provision
- 2.7.11 Community Capacity Building ER Assistance
- 2.7.12 Recording of Turn-away and Unment Need in ER Delivery
- 2.7.13 TSA Responses to Large Scale Disasters

2.8 Management and Monitoring of ER Sites
- Vouchers
- 2.8.1 Voucher Management - Pre-loading Vouchers/Gift Cards on SAMIS
- 2.8.2 ER Voucher (Gift Card) Handling, Storage and Security
- Site Management
- 2.8.3 Minimum Site Open Hours
- Site Open Hours - Best Practice - Access and Equity
- 2.8.4 Establishment of Site Weekly/Daily Spend Limits
- 2.8.5 Use of Centre Imprest Cards for ER Assistance Payments
- 2.8.6 Purchased and Donated Food Guidelines
- 2.8.7 Mandatory Monthly Site Performance Monitoring
- Financial Monitoring
- 2.8.8 Recommended SAMIS Report to Monitor CS/ER Site Performance
- 2.8.9 Setting up a CSS/ER Site Key Register
- 2.8.10 Staff Police Checks and Working with Children Checks
- 2.8.11 Working with Children Checks (WWCC)
- 2.8.11 Mandatory Reporting and TSA Reporting Child Abuse Policy 

2.9 Funding Sources for delivery of Emergency Relief
- 2.9.1 ER External Funding Sources
- 2.9.2 Department of Social Services (DSS)
- 2.9.3 Other Goverment (State and/or Local Government)
- 2.9.4 Corporate Donation
- 2.9.5 Internal (TSA) Funding Sources
- 2.9.6 Mission Support Funding (MSF)
- 2.9.7 Site Self-generated funding (Corps Thrift Shop)
- 2.9.8 Christmas Cheers
- 2.9.9 Divisional Approval re. Funding Applications

2.10 Human Resources and Work Health and Safety CSS/ER Sites
- 2.10.1 Staff Related - CSS/ER Site Admin
- 2.10.2 Human Resources & Work and Health Safety 
- Human Resources Infromation and Resources - HR Hub
- Work Health and Safety information and resources - HR Hub
- 2.10.3 HR Hub Overview
- How to access the HR Hub

2.11 Emergency Relief - Volunteer Management
- 2.11.1 Introduction to Volunteers Management
- 2.11.2 Accessing Volunteer Management Resources

2.12 TSA Training Options for ER Staff
- List of internal TSA training options
- 2.12.1 How to Access - Learn