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WELCOME

Pamela Hanney

This enewsletter is designed to provide a central information sharing point which can be easily accessed by all Salvation Army staff and volunteers delivering ‘Doorways’ Community Support and Emergency Relief services. It is designed to showcase new initiatives, give staff access to resources and templates and to keep you up-to-date with developments in the sector.

The Salvation Army staff and volunteers are an extremely resourceful group of people, we stretch our limited resources to the absolute limit to deliver quality programs. The enewsletter supports and celebrates this resourcefulness – with the ever present motto of “why reinvent the wheel?” If one site has developed a good idea, resource, template or trialled a new approach that has had a good outcome, the goal is to share this information.

To view Previous Editions of this enewsletter click here or click on archives at top right of webpage

UPDATE

Extensive Media Coverage for the Launch of the Economic and Social Impact Survey Report "Your help made this report possible"

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In the last enewsletter we thanked all staff for their wonderful support with arranging for clients to complete the Economic and Social Impact Survey. We had a fantastic response, 1,700 completed surveys (from across both territories) were returned to us for analysis and reporting.

A report detailing the results of the Economic and Social Impact Survey was launched on 16 May (please see link to this report below). This report has had significant media coverage and clearly demonstrates the desperate circumstances that many of our clients face on a day to day basis.

Every one of you has contributed to this report. It is your hard work and support with arranging for clients to complete the survey (and getting them back to us for analysis) that made it possible. Nici Lhuede (the person who managed this project) and everyone at THQ in AUS and AUE send their thanks for your support in gathering this significant research.

Click here for Economic and Social Impact Survey Report


 

Clarification of Emergency Relief support services for Vulnerable Migrants

Requests have come into Territorial Headquarters (THQ) for clarification on assistance that can be provided to Vulnerable Migrants who present at our Community Support Services (CSS) and Emergency Relief Sites.

I have included below an extract from a THQ ‘Policy on Working positively with Vulnerable Migrants’ document as a guide – please email pamela.hanney@salvationarmy.org if you would like a copy of the full policy document.

Extract: The Salvation Army Australia Southern Territory Policy on Working positively with Vulnerable Migrants

Vulnerable migrants include:

  • Asylum seekers;
  • International students;
  • Skilled migrants; and
  • Sponsored migrants.

Statement of Policy:
The Salvation Army Community Support Services within the Australia Southern Territory will endeavour to assist all people experiencing financial disadvantage, presenting for Emergency Relief. A high quality of service that demonstrates the inherent value and dignity of every person, regardless of the issues with which they present is to be provided.

Salvation Army Community Support Services staff will provide assistance to vulnerable migrants, despite the fact they do not hold a Centrelink Pension Card or a Health Care Card. Vulnerable migrants will be provided with the same level of assistance as any other client group. Given this group of people are likely to be experiencing a greater level of disadvantage, consideration will be given to the provision of additional assistance. The following forms of identification may be available: passport, Red Cross identification card or identification card from another migrant service organisation.

Resource – Information sheet to support CSS and ER staff when Interviewing Asylum Seekers.

The Asylum Seeker Support Service in Melbourne Central Division (Major Karen Elkington, Manager) has recently distributed the attached information sheet as a resource to support CSS and ER staff when interviewing asylum seekers and other vulnerable migrants.

Click here for Information for CSS Emergency Relief Interviewers to Assess and Assist Asylum Seekers



Feedback from the ACOSS National Conference - Sydney

The Australian Council of Social Services (ACOSS) conference held earlier this year in Sydney had a theme of "Sharing the wealth of the lucky country" and had a focus on highlighting areas of inequality within Australian communities. Of particular relevance to every TSA Emergency Relief site was the analysis of the impact of current cost of living pressures.

Cost of living pressures - impacts on low income households

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The presentation by Gavin Duffy, Manager of Policy and Research, St Vincent de Paul Society, provided clear insight into the detrimental impact of increases in cost of living for anyone on low fixed incomes and/or allowances (i.e. Newstart Allowance). Graphs presented illustrated the increasing gap, between fixed incomes (that have not changed or kept pace with) and the ever increasing costs of items such as rent, utilities, food and transport. Link to the full presentation and all graphs is provided below, as they can be a useful tool, in any discussions you may have, to illustrate the pressures on low income families and why the number of people seeking support from Emergency Relief centres is increasing.

To view the complete Gavin Duffy power point presentation: Cost of living pressures - impacts on low income households go to:
http://www.acoss.org.au/uploads/Gavin%20Dufty.pdf

The full range of Conference Papers are available at:
http://apo.org.au/research/sharing-wealth-lucky-country



Development of Territorial Doorways (CSS and ER) Policy and Procedures Manual.

The Doorways Reference Group confirmed development of a territory wide Doorways (CSS and ER) Policy and Procedures Handbook (which is aligned to the ACOSS Emergency Relief Handbook – 4th Edition) as a priority activity. This new manual will replace the current Community Support Services Emergency Relief Manual.

Pamela Hanney will be overseeing the development of this handbook in close consultation with all divisions. It is highlighted that in recognition of need to provide for differing Divisional specific policy requirements it is proposed that the manual’s design concept will support a three level (cascade) framework, i.e:-

  • Territorial Headquarters will develop the territorial Policy and Procedures Handbook that details all policies and procedures that apply across all Divisions.
  • Divisions can, if they wish, augment this handbook by developing their own divisional specific policies manual as a separate document or as an attachment to the territorial handbook.
  • The final level would be the development by all sites of a ‘site specific’ Operations Manual, detailing unique aspects of operational delivery for that site guided by and aligned to the territorial and divisional policy framework.

We will keep you informed on progress of this project

Advance Notice: Research Project – Positive Impact of Financial Counselling

Alerting all sites that The Salvation Army is undertaking a joint research project with Swinburne University to capture and demonstrate the benefits, from a client’s perspective, of their participation in financial counselling support sessions. More detailed information has been sent directly to all centres involved in delivery of financial counselling. This project will be undertaken throughout the month of July.

The support of financial counsellors in encouraging clients to participate in this research (i.e. completing surveys) is the most critical aspect of all the research we undertake – these surveys provide the data to substantiate the wonderful work you do.

We know what we do in emergency relief, case management and financial counselling is making a difference in the lives of the clients we support. We need the weight of formal research to enable us to talk to Government and potential funding sources and have our claims backed by creditable evidence. The goal of all of this research is to capture the life changing differences we are making in the lives of our clients and to gain more money/resources (staff) to expand the range of supports we can provide under the Doorways delivery philosophy.

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Food Distribution – Different Approaches/Names and Distribution Methods

Across the territory there are multiple approaches to how food is distributed from our Emergency Relief sites. I am including a number of variations in this enewletter for your consideration and am requesting that if you have another approach that is working well for you that you send it through to me so that I can share in the next newsletter.

Descriptor: What do we call our food distribution processes?

“Food parcel” and/or “food package” are terms that have been used for many years and in some ways are more aligned to the older “welfare” delivery model. In recognition of the change in demographics of the clients seeking support from ER, some sites have been exploring different descriptors.

“Pantry pack” - David Ramadge, Manager, Plenty Valley Site, MCD mentioned at a recent CSS Managers meeting that at their site they have adopted the term “pantry pack” as it is a more accurate descriptor of what is distributed.

“Over the counter pack” is the term used by Bendigo Community Support Services.

If your site/division has introduced a different approach, I request that you send these through to me to share across the territory.



Pantry Pack Contents/Selection Models

Many sites have reported that they have moved to a system of providing clients with a list of available food/pantry items so that they can select what they need. Sites report that this method is welcomed by clients as they can tailor choice around preference and dietary needs.

Models vary, some examples are:

  • The person undertaking the initial ER assessment will determine the number of pantry items the client can select – the number allocated may be increased, following a case management interview.
  • List is based on a “$” (dollar) value per item (i.e meat items at higher value than packet of flour) – ER assessment nominates a total dollar amount a client can spend.
  • Shopping list is enhanced by inclusion of photos of each item offered on the list to assist clients who, for multiple reasons, may not be able to read the English names of products available.

I have attached a sample of a range “shopping list” templates currently used by sites as an examples of this approach.

Click here Grocery List with Acknowledgement Bendigo
Click here for Cranbourne - Food list
Click here for Shepparton Shopping List – Dollar Value

INNOVATIVE APPROACHES

Food Distribution – Different Approaches/Names and Distribution Methods

Across the territory there are multiple approaches to how food is distributed from our Emergency Relief sites. I am including a number of variations in this enewletter for your consideration and am requesting that if you have another approach that is working well for you that you send it through to me so that I can share in the next newsletter.

Descriptor: What do we call our food distribution processes?

“Food parcel” and/or “food package” are terms that have been used for many years and in some ways are more aligned to the older “welfare” delivery model. In recognition of the change in demographics of the clients seeking support from ER, some sites have been exploring different descriptors.

“Pantry pack” - David Ramadge, Manager, Plenty Valley Site, MCD mentioned at a recent CSS Managers meeting that at their site they have adopted the term “pantry pack” as it is a more accurate descriptor of what is distributed.

“Over the counter pack” is the term used by Bendigo Community Support Services.

If your site/division has introduced a different approach, I request that you send these through to me to share across the territory.



Pantry Pack Contents/Selection Models

Many sites have reported that they have moved to a system of providing clients with a list of available food/pantry items so that they can select what they need. Sites report that this method is welcomed by clients as they can tailor choice around preference and dietary needs.

Models vary, some examples are:

  • The person undertaking the initial ER assessment will determine the number of pantry items the client can select – the number allocated may be increased, following a case management interview.
  • List is based on a “$” (dollar) value per item (i.e meat items at higher value than packet of flour) – ER assessment nominates a total dollar amount a client can spend.
  • Shopping list is enhanced by inclusion of photos of each item offered on the list to assist clients who, for multiple reasons, may not be able to read the English names of products available.

I have attached a sample of a range “shopping list” templates currently used by sites as an examples of this approach.

Click here Grocery List with Acknowledgement Bendigo
Click here for Cranbourne - Food list
Click here for Shepparton Shopping List – Dollar Value



Joint Initiatives - SalvoPsych – South Australia Division

The establishment of joint initiatives expand and extend the range of supports we can offer. In this enewsletter, we showcase SalvoPsych.

SalvoPsych is a joint initiative of The Salvation Army South Australia Division and the Australian Psychological Society. Under this initiative, 78 members of the Australian Psychological Society offered their professional services to Doorways clients of The Salvation Army in South Australia throughout 2011.

Extract from SalvoPsych Newsletter
Message from chairperson—Margaret Davies

It has been extremely exciting to be part of the continuing evolving SalvoPsych collaboration. Since its inception, this program has demonstrated how successful two renowned organisations can be when they combine to help vulnerable members of the community .

The key to the ongoing success of this program is the willingness of the participating psychologists to give generously of their time and passion—and I am sure that in return they feel a sense of having helped people in need.

The Salvation Army is very grateful to everyone involved and we look forward to further expanding this initiativ .

For further information on this initiative please contact:
Margaret Davies, Community Support Services Network Director The Salvation Army—SA margaret.davies@aus.salvationarmy.org.

RESOURCES

N.B. Links and/or advice on available resources will be included in every edition of the DoorwaysConnect enewsletter. Any resources included in each issue can also be accessed via the “Resource Repository” section on the right hand side of this page.

Templates

In this issue we have included a range of case magament support documents.
Click on the links below to view documents listed.



Templates available from Doorways coordinaton

A range of other documents (not public access – i.e. position description examples and TSA policy documents) can be sourced through contacting the Doorways coordinator. Please email pamela.hanney@aus.salvationarmy.org if you would like copies of PDs etc.



ACOSS Emergency Relief Handbook

An updated edition of the ACOSS Emergency Relief Handbook (4th Edition) was released in March. FaHCSIA funded the development of this publication. Hard copies of this handbook were sent out to Salvation Army divisional headquarters by FaHCSIA for distribution to our ER sites. In some instances insufficient numbers of hard copies were received to be enable us to send one out to every site.

If you have not received a hard copy of this Handbook you can download an electronic version from the ACOSS Web page.

Click on the link below for the Emergency Relief Handbook 4th Edition

COMING EVENTS

Please email Pamela any info to be included for up-coming events.


 

Emergency Relief Training

Contact: Christine Pickens
christine.pickens@aus.salvationarmy.org


 

Mental Health First Aid

Contact: Christine Pickens
Christine.pickens@aus.salvationarmy.org
 



Positive Lifestyle Program (PLP for Individuals)

Contact: Christine Pickens
Christine.pickens@aus.salvationarmy.org



Positive Lifestyle Program (PLP for group)

Contact: Christine Pickens
Christine.pickens@aus.salvationarmy.org



Living Hope Workshops - Hope for Life (Free)

Living Hope 

For further information & to register for any of the workshops below please contact the facilitator noted.

NSW

hennie.watts@aus.salvationarmy.org 

VIC
hennie.watts@aus.salvationarmy.org 

WA

Contact: Lynette Gillam wacd@eftel.net.au 

SA

hennie.watts@aus.salvationarmy.org


 

 

RESOURCES REPOSITORY

Doorways Philosophy Statement Sheets:

Templates:

Web Links:

CSS Doorways CSS/ER Policy and Procedures Handbook

Doorways Forms

ER Client Registration Form
ER Client Registration Update Form
ER Client Assistance Form
ER Client Referral Form
Example Food List
Example Food List  (Photos)
Example Food List ($ Value)
Site Key Register
Well being Self Assessment Tool
My Action Plan (MAP)
Sample Case Plan – Option 2
Sample Case Plan – Option 3
Sample Action Plan – Option 1
Sample Action Plan – Option 2
Case Note Form
Goal Planning Tool
Problem Solving Cycle

Doorways Templates

ER Client Registration Form/Template
ER Client Registration Update/Form/Template
ER Client Assistance Form/Template
ER Client Referral Form/Template
Site Operations Guide - Template
Local Merchant Voucher Template

Appendices

Doorways ER Integrated Service Delivery Model
Integrated delivery CSS/ER - Corps
Doorways Guiding Principles
Doorways Key Features
Privacy Notice
tsaast client service charter 2007 pdf

DSS SA4 Areas

SA4 Areas Victoria
SA4 Areas South Australia
SA4 Areas Tasmania
SA4 Areas Western Australia
SA4 Areas Northern Territory
DSS DEX ER Service Type Matrix

Telstra Bill Assist Guidelines
You’re the Boss Workbook
Information Sheet – Mandatory Reporting Explained
Information Sheet – What is Grooming?
Information Sheet – Crimes Act.

CASE STUDIES

Case studies are incredibly valuable in giving a window into the human stories that underpin the intense engagement with clients that happens daily at our sites across the territory.

These stories, combined with the statistics we generate out of SAMIS, are essential in presenting a complete picture of the work we do. They also highlight the amazing impact our services can have on the lives of the people we seek to support.

Sharing these stories give us all a boost; we ask that you send case studies from your site to pamela.hanney@aus.salvationarmy.org so that they can be included in future issues of the enewsletter.

In this edition we have provided an update to Mick's story, a case study published in the last newsletter.

- Mick’s story
- Update to Mick's story

FEATURED DIVISION

Melbourne Central Division



Please forward this email to any of your colleagues who have an interest in topics. To subscribe/unsubscribe, email: pamela.hanney@aus.salvationarmy.org. To provide feedback or suggestions on future content, email pamela.hanney@aus.salvationarym.org or phone (03) 8878 4791. Distributed by the Territorial Social Programme Department, The Salvation Army Australia Southern Territory.